Product modules
Built-in CRM
SpaceKru ships with its own CRM. Every conversation across email, WhatsApp, Instagram, Facebook and web chat writes back to the same contact record, so the pipeline reflects reality without anyone updating it by hand.
- Visual sales pipeline: Kanban stages for deals and leads, with deal value and expected close tracked per record.
- Automatic lead capture: Names, emails, phone numbers and buying intent are extracted from unstructured conversations and written to the contact.
- Lead lifecycle: Status, ownership and qualification move forward as the conversation progresses, across every channel.
- Attribution built in: UTM parameters, Meta click IDs and referrers are stored on the lead, so revenue traces back to the campaign that produced it.
- Full timeline per contact: Messages, notes, quotes, orders, bookings and tasks on a single chronological record.
- B2B and B2C data models: Company-level records for B2B accounts and person-level records for B2C, in the same CRM.
Sales Module
SpaceKru is not a chat layer that hands off to a sales tool. The catalog, the quote, the order and the stock check live inside the platform, and an AI Employee can execute all four mid-conversation without a human touching anything.
- Product catalog: Products, variants, prices and price lists that the AI reads before quoting, so it never invents a figure.
- Quotes with PDF delivery: Generated from the catalog, themed to your brand and sent to the customer in the same thread.
- Orders: Orders created from an accepted quote or directly in conversation, with status tracked on the contact record.
- Inventory checks: Stock verified before committing to a customer, so availability answers are grounded in real data.
- Grounded pricing: Every figure the AI states comes from the catalog or the price list — there is no free-text pricing path.
Prospecting & Global Lead Finder
Prospecting in SpaceKru ends where the conversation begins. Leads sourced through the Global Lead Finder or imported from your own lists land in the same CRM your AI Employees already work, so there is no export-import gap between finding a company and contacting it.
- Global Lead Finder: Search companies by location, industry and size, and pull them into the CRM as qualified B2B leads.
- Contact enrichment: Emails, phone numbers and company data appended to records that arrived incomplete.
- Bulk CSV import: Two-pass import that resolves companies before contacts and deduplicates against existing records.
- Straight into campaigns: A found lead can enter a multichannel campaign immediately — no export, no second tool.
- Email verification: Addresses validated before sending, to protect the sending domain reputation.
Email Marketing
SpaceKru sends broadcasts and cold email sequences from your own authenticated domain, and then does what a standalone email tool cannot: an AI Employee reads every reply, qualifies it and continues the conversation inside the same CRM record.
- Broadcast campaigns: Segmented sends to lists and CRM audiences, scheduled or immediate.
- Cold email sequences: Multi-step outbound with follow-ups that stop automatically when the prospect replies.
- Your own sending domain: DKIM and DMARC authenticated delivery from your domain, not a shared one.
- Open and click tracking: Per-recipient engagement written back to the lead record.
- Bounces, complaints, unsubscribes: Handled automatically and suppressed on future sends to protect deliverability.
- AI replies to responses: Every reply is read, qualified and answered by the AI Employee that owns the campaign.
WhatsApp Marketing
Outbound WhatsApp campaigns run through the official WhatsApp Cloud API with approved message templates. The difference is what happens after delivery: every reply lands in the unified inbox and is answered by an AI Employee, not left in a queue.
- Official Cloud API: Direct WhatsApp Business Cloud API integration, following Meta business messaging policy.
- Template management: Approved marketing templates with variables filled from CRM fields.
- Opt-in compliance: Consent tracked per contact, with opt-outs honoured across every future send.
- Replies answered live: Responses route into the unified inbox and are handled by the AI Employee immediately.
- Per-contact delivery state: Sent, delivered and read status written to the lead record.
Marketing Campaigns
A SpaceKru campaign is not a single-channel blast. It sequences email, WhatsApp and Instagram against the same lead, adapts to how each person responds, and hands qualified conversations to your team with the full context attached.
- Multichannel sequencing: Email, WhatsApp and Instagram steps against one lead, aware of each other.
- Public capture forms: Hosted lead forms with per-campaign URLs, multilingual fields and automatic translation.
- AI qualification: Inbound responses scored and routed by the campaign AI Employee before a human sees them.
- Supervisor approval: Optional human approval gate before a message leaves the platform.
- Per-lead engagement: Opens, clicks, replies and channel history recorded against the lead.
Social Media Publishing
SpaceKru plans content cycles, generates the copy and the imagery against your brand identity, routes each piece through supervisor approval, and publishes to Instagram, Facebook Pages and LinkedIn Company Pages on schedule.
- Content calendar: Planned publishing cycles with scheduled posts per channel.
- AI content generation: Copy and imagery generated against your stored brand identity, not generic templates.
- Brand vault: Logos, palette and visual style applied automatically to every generated asset.
- Supervisor approval: Conversational review where a human can request corrections before anything is published.
- Carousels and single posts: Multi-slide carousels and single-image posts across the supported channels.
Bookings
SpaceKru includes a complete booking engine, not just a calendar link. Resources, working hours, buffers and capacity are configured in the platform, and the AI Employee books, reschedules and cancels against live availability while it is still talking to the customer.
- Two-way calendar sync: Google Calendar and Microsoft Outlook Calendar, so external events block availability too.
- Resource scheduling: Staff, rooms or equipment with individual working hours and capacity per slot.
- Buffers and rules: Preparation time, maximum bookings per slot and lead-time limits enforced automatically.
- Booked in conversation: The AI Employee checks real availability and confirms the appointment without leaving the chat.
- Reschedules and cancellations: Handled autonomously, with the calendar and the CRM record both updated.
Unified Inbox
Email, WhatsApp, Instagram, Facebook Messenger and Web Chat arrive in a single inbox against a single contact record. Your team watches the AI work in real time and takes over any conversation with one click.
- Five channels, one thread: A customer who writes on WhatsApp and later by email stays one contact with one history.
- Live supervision: Watch AI conversations as they happen, before anything goes wrong.
- Ghost mode takeover: Step in as the business identity without the customer seeing a handoff.
- Inbound attachments: Images, audio notes and documents received, stored and read by the AI.
- Team collaboration: Internal notes and assignment alongside the customer thread.
File Manager
Catalogs, price sheets, brochures, contracts and media live in one place, scoped to your organisation. AI Employees read from it to ground their answers and attach from it when a customer asks for a document.
- Central document storage: PDFs, spreadsheets, images and media organised per organisation.
- Readable by the AI: Files feed the Knowledge Hub so answers cite real business documents.
- Sent in conversation: An AI Employee can attach the right brochure or price sheet to a reply.
- Tenant isolation: Storage scoped per organisation with access enforced at the database level.
Knowledge Hub
The Knowledge Hub ingests your catalogs, price sheets, policies and web pages into a vector index. Every AI answer is retrieved from that material, with explicit boundaries that stop the agent inventing facts it cannot source.
- Multi-format ingestion: PDF, DOCX, TXT, CSV and live URL scraping into one index.
- Vector retrieval: Semantic search that surfaces the right passage for each question.
- Anti-hallucination boundaries: The agent answers from retrieved material or says it does not know.
- Per-agent scope: Different AI Employees can be grounded on different subsets of the knowledge base.
Tasks & Projects
Projects and tasks in SpaceKru are not a checklist. A task carries a category that determines which tools the AI agent may use, and the agent executes it against your real business data, leaving a reviewable history.
- Projects and tasks: Work organised with owners, due dates and status.
- Autonomous execution: AI agents run assigned tasks against live CRM, sales and communication data.
- Category-based tool packs: A task category determines exactly which tools the agent may call.
- Reviewable history: Every agent run leaves a record of what it did and why.
Open API & Webhooks
SpaceKru exposes a REST API and outbound webhooks so the platform fits into the stack you already run. Create and update leads from any system, read your leads, deals, quotes and orders, and receive signed real-time events — authenticated per organization, on every paid plan.
- REST API: Create and update leads; read leads, deals, quotes and orders (quotes, orders and deals are read-only in v1).
- Per-organization keys: Read-only or read & write keys scoped to a single organization, with tenant isolation enforced server side.
- Signed webhooks: Real-time events when a lead is created or updated, a deal moves or is won/lost, a quote or order changes status, or a campaign lead replies.
- Built for automation platforms: Works with Zapier, Make and n8n through their webhook and HTTP tools, and with your own code.
AI Employees
An AI Employee is configured with your brand voice, grounded on your documents and given real tools. It does not just answer: it writes to the CRM, generates a quote, books the appointment and checks stock — then hands over to a human when it should.
- Real tool execution: CRM writes, quote generation, appointment booking and inventory checks — not suggestions.
- Brand identity: Tone, persona and communication standards configured per agent.
- Grounded knowledge: Answers retrieved from your Knowledge Hub with anti-hallucination boundaries.
- Human handoff: Escalation to a person with full context, at defined thresholds.
- Multiple specialised agents: Customer service, sales and prospecting agents with different tools and scopes.
Channels
Two-way conversational channels: Email (Gmail and Microsoft Outlook), WhatsApp (official WhatsApp Cloud API), Instagram Direct Messages, Facebook Messenger, Web Chat widget. Social publishing channels: Instagram, Facebook Pages, LinkedIn Company Pages.
Architecture
Agent runtime
Frontier large language models with strict system instructions, real tool execution against platform modules, and contextual safety boundaries.
Omnichannel gateways
Direct connectivity with Meta Cloud APIs for WhatsApp, Instagram and Facebook, OAuth2 adapters for Gmail and Microsoft Outlook, and an embeddable web chat widget.
Knowledge retrieval
Hybrid semantic search over PDF, DOCX, CSV and live URL sources, grounding every response in factual business data.
Open API and webhooks
A REST API (v1.1, paid plans) for two-way sync with your own platform: leads (upsert by your own id), campaigns, deals and AI follow-ups, products, quotes, orders, payments and bookings, plus AI conversations with your Customer Service AI Employee and signed outbound webhooks that say who caused each change. Authenticated per organisation. Documentation: SpaceKru for Developers (en español).
Enterprise security (CASA Tier 2)
Strict Content Security Policy, encrypted credential storage and tenant isolation enforced at the database level.